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Cookie Policy

This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By accessing and using our services, you acknowledge that you have read and understood this policy. We are committed to protecting your privacy while providing you with the best possible gaming experience through the responsible use of cookies and related technologies.

1. What Are Cookies and How We Use Them

Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and provide you with personalised gaming experiences. We use cookies to enhance your gameplay, maintain security standards, and comply with UK gambling regulations including those set forth by the UK Gambling Commission.

Our platform utilises cookies for various essential functions including session management, security verification, fraud prevention, and ensuring compliance with responsible gambling measures. We also use cookies to remember your preferences, track your gaming activity for regulatory purposes, and provide customer support when needed.

The cookies we deploy are designed to improve your overall experience while maintaining the highest standards of data protection in accordance with UK GDPR and the Data Protection Act 2018. We ensure that all cookie usage aligns with the requirements of the Privacy and Electronic Communications Regulations.

2. Types of Cookies We Use

We categorise our cookies into several types based on their functionality and purpose:

  1. Strictly Necessary Cookies: These cookies are essential for the operation of our gaming platform and cannot be disabled. They enable core functionality such as security, network management, and accessibility features required for responsible gambling compliance.
  2. Performance Cookies: These cookies collect anonymous information about how you use our website, helping us understand which games are most popular and how players navigate through our platform.
  3. Functional Cookies: These cookies remember your preferences and choices, such as language settings, game preferences, and account settings, to provide you with a more personalised gaming experience.
  4. Targeting Cookies: These cookies track your browsing habits to deliver relevant gaming content and promotional offers that match your interests, always within the bounds of UK gambling advertising regulations.
  5. Security Cookies: These specialised cookies help protect your account from unauthorised access and fraudulent activities, which is particularly important in the online gambling environment.

3. Third-Party Cookies and Partners

Our platform works with carefully selected third-party service providers who may also place cookies on your device. These partners help us deliver essential services including payment processing, game provision, customer support, and regulatory compliance monitoring.

Third-party cookies may be used by payment providers to process your transactions securely, by game developers to deliver smooth gaming experiences, and by analytics services to help us understand user behaviour and improve our services. All our third-party partners are required to comply with UK data protection laws and gambling regulations.

We regularly review our third-party relationships to ensure they maintain appropriate data protection standards. You can find more information about these partners and their privacy practices through their respective privacy policies, which we recommend reviewing.

Some third-party cookies may be used for advertising purposes, but we ensure that all advertising activities comply with the UK Advertising Standards Authority guidelines and the Committee of Advertising Practice codes, particularly those relating to gambling advertisements.

4. Cookie Duration and Storage Periods

We use both session cookies and persistent cookies, each serving different purposes and having different lifespans:

  1. Session Cookies: These temporary cookies are deleted when you close your browser and are primarily used for maintaining your login session and ensuring security during your gaming session.
  2. Short-term Persistent Cookies: These cookies remain on your device for up to 30 days and help us remember your preferences and provide continuity between gaming sessions.
  3. Long-term Persistent Cookies: These cookies may remain on your device for up to 24 months and are used for analytics purposes and to comply with regulatory requirements for player protection and responsible gambling monitoring.

We regularly review the necessity and proportionality of our cookie retention periods to ensure we only store information for as long as required for legitimate business purposes or regulatory compliance.

5. Managing Your Cookie Preferences

You have several options for controlling and managing cookies on our platform. We provide a comprehensive cookie management tool that allows you to accept or reject different categories of cookies according to your preferences.

You can access our cookie preference centre at any time through the settings section of your account or through the cookie banner that appears when you first visit our website. Please note that disabling certain cookies may affect the functionality of our platform and your gaming experience.

To manage cookies through your browser settings, follow these instructions:

  1. Google Chrome: Click on Settings, then Advanced, then Privacy and Security, then Site Settings, and finally Cookies and Site Data to manage your preferences.
  2. Mozilla Firefox: Access Options, then Privacy and Security, and under the Cookies and Site Data section, you can customise your cookie settings.
  3. Safari: Go to Preferences, select Privacy, and use the options available to manage cookies and website data.
  4. Microsoft Edge: Click on Settings, then Cookies and Site Permissions, then Cookies and Site Data to control your cookie preferences.

6. Your Rights and Legal Compliance

Under UK data protection legislation, you have specific rights regarding the use of cookies and the processing of your personal data. You have the right to withdraw your consent for non-essential cookies at any time, and you can request information about what cookies are being used and why.

We are committed to transparency in our cookie usage and comply with all relevant UK legislation including the Privacy and Electronic Communications Regulations, UK GDPR, and guidelines from the Information Commissioner's Office. We also ensure our cookie practices align with UK Gambling Commission requirements for player protection and data security.

If you have any questions or concerns about our cookie policy or wish to exercise your rights, you can contact our Data Protection Officer through the contact details provided in our main Privacy Policy. We will respond to all inquiries within the timeframes required by UK law.

This Cookie Policy is reviewed regularly and may be updated to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through our website or direct communication methods.